Comfort Inn Palo Alto FAQs
General Frequently Asked Questions
Q: What is the location of your hotel?
A: Comfort Inn Palo Alto is located on El Camino Real between Page Mill Road and San Antonio Road.
Q: What is the check in and check out time for the hotel?
A: Our hotel's Check in time is 3 pm and Check out is 11am.
Q: What time is breakfast?
A: Breakfast is available in the lobby from 6:30 am-9:30am daily.
Q: Are you a non-smoking hotel?
A: The Comfort Inn Palo Alto hotel is completely non-smoking. A $150 cleaning fee is applied to a room that has been smoked in.
Q: Do you have free high speed WiFi service at the hotel?
A: All guests receive free WiFi at the Comfort Inn Palo Alto.
Q: Are there mini refrigerators/coffee makers and microwaves in the room?
A: All rooms have all 3 items for your convenience.
Q: How much does arollaway bed or crib charge?
A: The Comfort Inn rooms with a king size bed can accommodate a rollaway bed. Rollaways are available for a charge of $20 per night plus tax. Cribs are provided complimentary and are subject to availability.
Q: What if I need tochange my reservation if I booked my reservation on an online travel agency website?
A: If you booked your room on an online travel agency website, you will have to contact them to make any changes to your reservation.
Q: What is your typical cancellation?
A: The hotel require at least 24 hours prior to local hotel time of 4 p.m. Guests who do not cancel prior to 24 hours before local hotel time of 4 p.m. will be charged a one night's room charge plus tax. Cancellation policy is subject to change and certain types of reservations may be non-refundable. All group reservations have a 30 day cancellation period. Any reservations cancelled within a cancellation policy will be subjectto charges.
Q: What forms of payment are accepted?
A: The hotel accept all major credit cards, such as American Express, Carte Blanche, Diners Club, Discover, JCB International, MasterCard, and Visa. The hotel does not accept prepaid credit cards.The hotel does not accept cash without a credit card guarantee on file. The credit card must be present and match a valid government issued identification. Non-sufficient funds and/or incorrect name, subjects reservation to cancellation at the hotel discretion. Contact the hotel directly to obtain a credit card authorization form if someone else or a company will be paying for the room charges and the physical credit card will not be present.
Q: When will my credit card be charged?
A: The hotel will validate the credit card 24 hours prior to arrival and will charge the card upon check-out.
Q: Are pets allowed? Are there restrictions for weight, height or types?
A: The hotel accepts 2 pets per room for a fee of $20.00 per night, per pet. There are no size restrictions.
- California's Great America Park - 8 miles
- Shoreline Amphitheater - 4 miles
- Moffett Field - 4 miles
- Stanford Shopping Center –3.3 miles
- Santa Cruz, CA - 40 miles
- Movie Theaters - 1 mile
- Health Clubs - 1 mile
- Stanford University - 3 miles
- Levi's Stadium-10.7 miles
- Google-3.7 miles
- Facebook-4 miles
- Lucile Packard Children's Hospital - 5 miles
- Stanford University Hospital - 3 miles
- Veterans Affairs Hospital (VA Center) - 2 miles
- Palo Alto Airport - 4 miles
- San Jose International Airport – 14 miles
- San Francisco International Airport –24 miles
- AMTRAK/Train Station - 1 mile